Crisis management after a harassment report, in Geneva and French-speaking Switzerland

A report of harassment can destabilise an entire organisation. Divided teams, absences, departures, rumours, a board of directors demanding answers: the first decisions engage the employer’s responsibility, and every word counts. Rez-Care supports management teams through the crisis, restores a calm working climate and helps prevent it from happening again.

When should you call us?

• conflicts that multiply or escalate;
• an individual or collective report;
• a series of absences or departures;
• an ongoing or completed investigation whose consequences must be addressed;
• a board of directors demanding answers;
• a risk of media exposure or reputational damage.

Our intervention in 4 stages

1. Stabilise : a rapid assessment, protective measures for the people concerned and clear priorities for management.
2. Communicate : messages to teams and the board of directors that are factual and respect both confidentiality and the presumption of innocence. We draft, your management communicates.
3. Rebuild dialogue : conflict resolution, mediation, individual or team coaching with the Rezalliance ecosystem, workshops to restore psychological safety.
4. Prevent recurrence : analysis of organisational causes (roles, processes, governance), an improvement plan and long-term follow-up.

Supporting management and the board of directors

In times of crisis, management and the board must decide quickly, sometimes on incomplete facts. We help them clarify their responsibilities, make defensible decisions and manage reputational risk. When the facts need to be established, we recommend an independent investigation, entrusted to someone who has not been involved in the situation.

To go further

Read our articles on crisis management and rebuilding, including our method for post-alert crisis management (in French).

A crisis situation?

Every day counts. Tell us about the situation in a 20-minute call, in complete confidentiality.