{"id":30523,"date":"2026-09-29T23:25:26","date_gmt":"2026-09-29T21:25:26","guid":{"rendered":"https:\/\/rez-care.com\/fr\/?page_id=30523"},"modified":"2026-09-29T23:26:53","modified_gmt":"2026-09-29T21:26:53","slug":"gestion-de-crise-harcelement","status":"publish","type":"page","link":"https:\/\/rez-care.com\/fr\/gestion-de-crise-harcelement\/","title":{"rendered":"Gestion de crise apr\u00e8s un signalement de harc\u00e8lement \u00e0 Gen\u00e8ve et en Suisse romande"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#f4f4f4&Prime; custom_padding=\u00a0\u00bb60px||40px||false|false\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; max_width=\u00a0\u00bb900px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; text_font_size=\u00a0\u00bb17px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_3_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1b2238&Prime; header_3_font_size=\u00a0\u00bb21px\u00a0\u00bb link_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb header_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_font_size=\u00a0\u00bb40px\u00a0\u00bb header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb]<h1>Gestion de crise apr\u00e8s un signalement de harc\u00e8lement, \u00e0 Gen\u00e8ve et en Suisse romande<\/h1>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; text_font_size=\u00a0\u00bb17px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_3_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1b2238&Prime; header_3_font_size=\u00a0\u00bb21px\u00a0\u00bb link_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb]<p><strong>Le signalement d\u2019une situation de harc\u00e8lement peut d\u00e9stabiliser toute une organisation.<\/strong> \u00c9quipes divis\u00e9es, absences, d\u00e9parts, rumeurs, conseil d\u2019administration interpell\u00e9&nbsp;: les premi\u00e8res d\u00e9cisions engagent la responsabilit\u00e9 de l\u2019employeur, et chaque mot compte. Rez-Care accompagne les directions pour traverser la crise, r\u00e9tablir un climat de travail apais\u00e9 et \u00e9viter qu\u2019elle ne se reproduise.<\/p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/tidycal.com\/joellepayom\/zoom-talk20231021115750&Prime; url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbR\u00e9server un entretien de 20 minutes\u00a0\u00bb button_alignment=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb16px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb button_border_radius=\u00a0\u00bb30px\u00a0\u00bb button_font=\u00a0\u00bb|700|||||||\u00a0\u00bb custom_padding=\u00a0\u00bb12px|28px|12px|28px|true|true\u00a0\u00bb custom_margin=\u00a0\u00bb||15px||false|false\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb50px||20px||false|false\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; max_width=\u00a0\u00bb900px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; text_font_size=\u00a0\u00bb17px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_3_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1b2238&Prime; header_3_font_size=\u00a0\u00bb21px\u00a0\u00bb link_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb]<h2>Quand faire appel \u00e0 nous&nbsp;?<\/h2><ul><li>des conflits qui se multiplient ou s\u2019enveniment&nbsp;;<\/li><li>un signalement individuel ou collectif&nbsp;;<\/li><li>des absences ou des d\u00e9parts en s\u00e9rie&nbsp;;<\/li><li>une enqu\u00eate en cours ou termin\u00e9e, dont il faut tirer les cons\u00e9quences&nbsp;;<\/li><li>un conseil d\u2019administration qui demande des r\u00e9ponses&nbsp;;<\/li><li>un risque de m\u00e9diatisation ou d\u2019atteinte \u00e0 la r\u00e9putation.<\/li><\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#e8f5f7&Prime; custom_padding=\u00a0\u00bb50px||30px||false|false\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; max_width=\u00a0\u00bb900px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; text_font_size=\u00a0\u00bb17px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_3_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1b2238&Prime; header_3_font_size=\u00a0\u00bb21px\u00a0\u00bb link_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb]<h2>Notre intervention en 4 temps<\/h2><ol><li><strong>Stabiliser<\/strong>&nbsp;: un \u00e9tat des lieux rapide, des mesures de protection pour les personnes concern\u00e9es et des priorit\u00e9s claires pour la direction.<\/li><li><strong>Communiquer<\/strong>&nbsp;: des messages aux \u00e9quipes et au conseil d\u2019administration, factuels et respectueux de la confidentialit\u00e9 comme de la pr\u00e9somption d\u2019innocence. Nous r\u00e9digeons, votre direction communique.<\/li><li><strong>Reconstruire le dialogue<\/strong>&nbsp;: traitement des conflits, m\u00e9diation, coaching individuel ou d\u2019\u00e9quipe avec l\u2019\u00e9cosyst\u00e8me Rezalliance, ateliers pour restaurer la s\u00e9curit\u00e9 psychologique.<\/li><li><strong>Pr\u00e9venir la r\u00e9cidive<\/strong>&nbsp;: analyse des causes organisationnelles (r\u00f4les, processus, gouvernance), plan d\u2019am\u00e9lioration et suivi dans la dur\u00e9e.<\/li><\/ol>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb50px||20px||false|false\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; max_width=\u00a0\u00bb900px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; text_font_size=\u00a0\u00bb17px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_3_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1b2238&Prime; header_3_font_size=\u00a0\u00bb21px\u00a0\u00bb link_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb]<h2>Accompagner la direction et le conseil d\u2019administration<\/h2><p>En p\u00e9riode de crise, la direction et le conseil d\u2019administration doivent d\u00e9cider vite, sur des faits parfois incomplets. Nous les aidons \u00e0 clarifier leurs responsabilit\u00e9s, \u00e0 prendre des d\u00e9cisions d\u00e9fendables et \u00e0 ma\u00eetriser le risque de r\u00e9putation. Lorsque les faits doivent \u00eatre \u00e9tablis, nous recommandons une <a href=\"https:\/\/rez-care.com\/fr\/enquete-harcelement-travail\/\">enqu\u00eate ind\u00e9pendante<\/a>, confi\u00e9e \u00e0 une personne qui n\u2019est pas intervenue sur la situation.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb50px||20px||false|false\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; max_width=\u00a0\u00bb900px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; text_font_size=\u00a0\u00bb17px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_3_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1b2238&Prime; header_3_font_size=\u00a0\u00bb21px\u00a0\u00bb link_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb]<h2>Pour aller plus loin<\/h2><p>Retrouvez nos articles sur la <a href=\"https:\/\/rez-care.com\/fr\/category\/gestion-de-crise-reconstruction\/\">gestion de crise et la reconstruction<\/a>, dont notre m\u00e9thode de <a href=\"https:\/\/rez-care.com\/fr\/gestion-de-crise-post-alerte-harcelement-methodologie-et-communication\/\">gestion de crise post-alerte<\/a>.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#e8f5f7&Prime; custom_padding=\u00a0\u00bb50px||50px||false|false\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; max_width=\u00a0\u00bb900px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; text_font_size=\u00a0\u00bb17px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb header_2_font_size=\u00a0\u00bb28px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_3_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1b2238&Prime; header_3_font_size=\u00a0\u00bb21px\u00a0\u00bb link_text_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb]<h2 style=\"text-align:center\">Une situation de crise&nbsp;?<\/h2><p style=\"text-align:center\">Chaque jour compte. Pr\u00e9sentez-nous la situation lors d\u2019un entretien de 20 minutes, en toute confidentialit\u00e9.<\/p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/tidycal.com\/joellepayom\/zoom-talk20231021115750&Prime; url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbR\u00e9server un entretien de 20 minutes\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb16px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_color=\u00a0\u00bb#0ca5bd\u00a0\u00bb button_border_radius=\u00a0\u00bb30px\u00a0\u00bb button_font=\u00a0\u00bb|700|||||||\u00a0\u00bb custom_padding=\u00a0\u00bb12px|28px|12px|28px|true|true\u00a0\u00bb custom_margin=\u00a0\u00bb||15px||false|false\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Gestion de crise apr\u00e8s un signalement de harc\u00e8lement, \u00e0 Gen\u00e8ve et en Suisse romandeLe signalement d\u2019une situation de harc\u00e8lement peut d\u00e9stabiliser toute une organisation. \u00c9quipes divis\u00e9es, absences, d\u00e9parts, rumeurs, conseil d\u2019administration interpell\u00e9&nbsp;: les premi\u00e8res d\u00e9cisions engagent la responsabilit\u00e9 de l\u2019employeur, et chaque mot compte. Rez-Care accompagne les directions pour traverser la crise, r\u00e9tablir un climat [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":30527,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-30523","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion de crise harc\u00e8lement \u00e0 Gen\u00e8ve | Rezalliance<\/title>\n<meta name=\"description\" content=\"Gestion de crise apr\u00e8s un signalement de harc\u00e8lement : stabiliser, communiquer, reconstruire le dialogue et pr\u00e9venir la r\u00e9cidive.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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